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Privacy Policy

Last updated: 17th December 2025

GoFlow NI ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or make a purchase from www.goflowni.com (the "Site").

This policy is designed to comply with the UK GDPR, EU GDPR, and the Data Protection Act 2018.

1. Who We Are

Business name: GoFlow NI
Website: www.goflowni.com
Email: goflowni@outlook.com
Registered location: Northern Ireland, United Kingdom

For data protection purposes, GoFlow NI is the data controller of your personal information.

2. What Personal Data We Collect

We may collect and process the following information:

a) Information you provide directly

  • Name

  • Billing and delivery address

  • Email address

  • Phone number

  • Payment details (processed securely by third‑party payment providers – we do not store card details)

  • Account login information (if applicable)

  • Any messages or enquiries you send to us

b) Information collected automatically

When you browse our website, we may collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages viewed and time spent on the site

  • Referral source

This data is collected using cookies and similar technologies.

3. How We Use Your Information

We use your personal data to:

  • Process and fulfil orders

  • Deliver products and manage returns or refunds

  • Communicate with you about your order

  • Respond to enquiries or customer support requests

  • Improve our website, products, and services

  • Send marketing communications (only where you have given consent)

  • Comply with legal and regulatory obligations

4. Legal Basis for Processing

Under UK and EU data protection law, we rely on the following legal bases:

  • Contractual necessity – to fulfil orders and provide services

  • Legal obligation – for tax, accounting, and consumer law requirements

  • Legitimate interests – to improve our business and website

  • Consent – for marketing communications and non‑essential cookies

5. Marketing Communications

We may contact you by email about products, offers, or updates only if you have opted in.

You can withdraw your consent at any time by:

  • Clicking the unsubscribe link in our emails, or

  • Contacting us directly

6. Cookies

Our website uses cookies to:

  • Ensure the site functions correctly

  • Analyse website traffic and usage

  • Improve user experience

Non‑essential cookies will only be used where you have given consent via our cookie banner.

For more information, please see our Cookie Policy.

7. Sharing Your Data

We may share your data with trusted third parties, including:

  • Payment processors (e.g. Stripe, PayPal)

  • Delivery and logistics providers

  • Website hosting and IT service providers

  • Analytics providers (e.g. Google Analytics)

All third parties are required to process your data securely and in accordance with data protection law.

We do not sell your personal data.

8. International Data Transfers

If personal data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses.

9. Data Retention

We retain personal data only for as long as necessary:

  • Order and transaction data: as required for legal and tax purposes

  • Marketing data: until consent is withdrawn

  • Customer enquiries: for a reasonable period to manage follow‑up

10. Your Rights

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, please contact us using the details above.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

11. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

12. Third‑Party Links

Our website may contain links to third‑party websites. We are not responsible for their privacy practices and encourage you to review their policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Email: goflowni@outlook.com

This Privacy Policy applies solely to GoFlow NI and the website www.goflowni.com.

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